Company Name : Dell
Company Profile : Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Company Website : www.dell.com
Job Description :
Job Description :
Job Location : Bengaluru/Bangalore
Salary : Best In The Industry.
Educational Qualification : Any Graduate
Experience Required : 0 - 1 Year
Apply Mode : Walkin
Important Dates : 15th June to 19th June
Walkin Dates : 15th June to 19th June
Walkin Time : 12PM
Walkin Venue :
Divyashree Greens,
Survey # 12/1, 12/2A ,
Challaghata village,
Varthur Hobli,
KormanglaInner Ring Road,
BANGALORE,
Karnataka,India 560036
Recruiter Name:Mr Gayathri
Telephone:9945125998
Reference Id:Gayathri
Company Profile : Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Company Website : www.dell.com
Job Description :
As Customer Care Specialist. The scope of the job is to provide high level of customer experience by supporting these customers and Sales on order status, missing wrong damage, customer returns and customer escalation issues. This involves working closely with the various departments like Sales, Channel Sales, Manufacturing, Logistics, Tech support, Finance etc. internally. Work very closely with the Account managers of REL Sales segments and ensure highest level of Customer experience and Retention scores.
Job Designation :Job Description :
- Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
- Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
- Engage with External Vendors - Forwarder and Services Provider to solve customer issue.
- Engage with other departments - e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
- To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
- Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
- To verify and investigate into customer's complaints and drive for resolution within specified time frames
- Prepare daily/weekly performance reports
- Fully responsible for Customer Satisfaction and feedback for improvement.
Job Location : Bengaluru/Bangalore
Salary : Best In The Industry.
Educational Qualification : Any Graduate
Experience Required : 0 - 1 Year
Apply Mode : Walkin
Important Dates : 15th June to 19th June
Walkin Dates : 15th June to 19th June
Walkin Time : 12PM
Walkin Venue :
Divyashree Greens,
Survey # 12/1, 12/2A ,
Challaghata village,
Varthur Hobli,
KormanglaInner Ring Road,
BANGALORE,
Karnataka,India 560036
Recruiter Name:Mr Gayathri
Telephone:9945125998
Reference Id:Gayathri
