Company Name : IBM
Company Profile : The International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.
Company Website : www.ibm.com
Job Description :
Job Designation : Technical Support Associate
Job Description :
- Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
- Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Bachelor's Degree (Students awaiting results can also apply)
- Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- English: Fluent
Skills :
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client - Outlook, Notes etc.
- Skilled in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Questioning skills /probing skills, as relevant to the issue and level of the caller
- Fluency In Communications Skills (both spoken and written)/ soft skills
Mandatory Documents :
- Updated Resume
- Copy of this Job Posting - Click Here For This Copy Of Job Posting
- Photo Id proof (PAN Card or Passport or Voter's Card or Driving License or Adhar card) - Original
- Highest Qualification Mark Sheets
- Offer Letter / Relieving letter - for experienced candidates
Job Location : Bangalore / Hyderabad
Salary : Best In The Industry.
Shift Required : Shifts will be 24x7 in nature and can vary depending on geographies supported
Educational Qualification :
- Students awaiting results with no back logs can also apply.
- Bachelor' s Degree/ Diploma ( 15 Years + education )
Experience Required : 0 - 4 Years
Apply Mode : Walkin
Important Dates : 10th to 13th June 2015
Walkin Dates : 10th to 13th June 2015
Walkin Time : 11 AM till 3 PM (Monday to Friday) & 10 AM till 1 PM (Saturday)
Walkin Venue :
Venue Details: (BANGALORE)
IBM India Pvt. Ltd
D Block, Embassy Golf Links, Kormangala - Indiranagar Ring Road, Bangalore 560071
Or
IBM India Pvt. Ltd
D-1 Block, Manyata Embassy Business Park, Nagawara, Outer Ring Road, Bangalore 560045
Venue Details: (HYDERABAD)
IBM India Pvt. Ltd
3B, Mindspace, Madhapur, Hitech City, Hyderabad, Andhra Pradesh 500081
Contact at the venue : Deepak / Ashwathy / Shravan
Pl login to the below link by using the Job Id: GTS-0750270
https://jobs3.netmedia 1.com/cp/faces/job_search
The Help line contact person will be "Vidhika Shiwa", Pl call us if any queries at 0124-4817411 ( Monday to Friday between 12-5pm), also email us at rqueries@in.ibm.com
