Company Name : VERTEX Customer Solutions India Pvt Ltd.
Company Profile : Vertex India is a leading integrated end- to end solution providers across Business Process Outsourcing, Customer Management Outsourcing and IT Services, serving host of clients across many sectors. Our over 14,000 professionals specialize in unlocking value by providing excellent service to our client's customers, while delivering desired business outcomes. By building "same side of the table" relationships, we provide powerful insights and deliver solutions that improve customer experience, reduce cost-to-serve and increase profitability.
Company Website : www.vertexgroupindia.com
Job Description :
Job Designation : Desktop Support Engineer
Job Description :
- Desktop/Laptop on-site and phone support;
- Printer/Fax support;
- Backup system support;
- Updating current infrastructure;
- Deploying new equipment;
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
- Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable timeframe.
- Provide initial assessment of urgency and business impact on all support calls.
- Manage service requests, software installations, new computer setups, upgrades, etc.
- Record incident resolutions in the Help Desk tool.
- Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
- Support the following technologies: Microsoft Office 2007 products Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned.
- Monitor daily backups.
- Ability to work independently and in a team environment.
- Ability to communicate well with internal and external contacts
Job Location : Bangalore
Salary : Best In The Industry.
Educational Qualification : Graduate
Experience Required : 1 - 3 years
Apply Mode : Walkin
Important Dates : 8th & 9th may 2015
Walkin Dates : 8th & 9th may 2015
Walkin Time :
Walkin Venue :
VERTEX Customer Solutions India Pvt Ltd.,
T B R Towers #31, 1st Cross,
New Mission Road, J C R Road,
Bangalore 560 002
Contact : 9986028111
Note : candidate should be ready to join us immediately.
