Company Name : Microland
Company Profile : Microland's Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base
Company Website : www.microland.co.in
Job Description :
Job Designation : Help Desk Engineer
Job Description :
- Providing helpdesk support to international customers
- Excellent written and verbal skills,
- Hands on experience in ITSM tools.
- Handle all inbound calls, issues and requests reported by end users from in-scope locations
- Verify end user credentials and Log the incident provided ITSM tool (BMC Remedy)
- Coordinate with various resolver groups within for incident resolution
- Track incidents till resolution; Update end user on regular basis on the status of the ticket
- Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
- Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
- Providing first level support on Desktops, Peripherals, and Office automation products.
- Route/Assign tickets to the appropriate support group, if necessary.
- Identifying and escalating high-severity, priority issues
- Updating Pending Tickets with timely, precise, accurate updates
- Following-up with end users, if necessary, for closure of pending tickets
- Willing to work for 24*7 shifts
Criteria :
- Candidate should be comfortable for 24*7 shift. no transportation facility.
- Candidate should be good in terms of communication as its for one of the international customer.
- Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
- Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.
Note :
- Undergraduates would not be considered.
- Only male candidates should apply
Salary : Best In The Industry.
Educational Qualification : Any Graduate, Any Postgraduate
Experience Required : 1 - 5 Years
Apply Mode : Walkin
Important Dates : 9th May 2015
Walkin Dates : 9th May 2015
Walkin Time : 9:30 am-1:30 pm
Walkin Venue :
Microland Limited,
Phoenix House, 'A' Wing,201 (2nd floor),
Senapati Bapat Marg,
Lower Parel,
Mumbai
Contact Person : Shubhangi
