Company Name : Tech Mahindra
Company Profile : Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Company Website : www.techmahindra.com
Job Description :
Job Designation : Service Desk Analyst
Job Description :
- Business Stakeholder Communication
- Agent & External Customer Messaging
- Coordination with Technical Support Teams
- Telecom Incident Management
- Technical Skills
- Basic concepts of Computers& Networking
- Working knowledge of Microsoft Office including Outlook
Skills :
- Knowledge on Active Directory
- Knowledge on Exchange 2003 and 2010
Other Essential Skills :
- Customer Service Skills
- Good communication skills Written & Verbal
- Good analytical skills and Presence of Mind
- Ability to Co-ordinate Conference Calls & Manage Business Response
- Able to lead & control communication with Internal Stakeholders & Third Party Vendors
Interpersonal Skills :
- Ability to collaborate with various technical teams
- Ability to work well with others, particularly senior level IT and Business Managers
- Ability to establish Effective working relationships
- Remains calm and focused in stressful situations
- Be at ease with communicating , both internally and externally at all levels
- Ability to participate as part of a team
- Adopt a sensitive approach towards confidential information
- Act in a proactive rather than reactive manner
- Ability to relate to Senior IT staff and Business Managers, through clear understanding of the Clients business strategy and IT service in place
- Communicate with impact and action giving the participants a positive image of person and department
Job Location : Bangalore
Salary : Best In The Industry.
Educational Qualification : Any Graduate
Experience Required : 1 - 3 Years
Apply Mode : Walkin
Important Dates : 1st July to 4th July 2015
Walkin Dates : 1st July to 4th July 2015
Walkin Time : Between 12 to 4PM
Walkin Venue :
Tech Mahindra Pvt Ltd
45-47 KIADB Industrial Area
Building # ITC -1, First Floor Reception
Electronic City Phase -2
