Company Name : HCL
Company Profile : HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India.
Company Website : www.hcl.com
Job Description :
Job Designation : Junior Engineer - Product Support(Voice Process)
Job Description :
- Assist Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service Assist Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
- Trouble shooting for Broadband related issues.
- Setting up wireless connection on Laptops and Desktops.
- Connectivity issues with ops Modem, Routers, Hubs and Switches.
- Dealing with network connectivity LAN , WAN and MAN.
- Checking the exchange line issues / outages / fixing appointment with the technician at UK.
Skills :
- Highly confident communicators with excellent interactive ability.
- Tailors tone and communication style to the customers needs.
- Offers clear explanations.
- Demonstrable call control skills.
- Culturally aware with good intercultural skills.
- Crafts appropriate responses to customer objections and uses strategies to repair communication.
- Speaks standard business English in a neutral accent with no mother tongue influence
- Highly sentient.
- Ability to identify and respond appropriately to customers emotions.
- A high level of professional integrity with a tendency to do the right thing.
- Tenacity in dealing with complex problems.
- An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
- Can identify non value add processes and practices. Able to articulate and champion more effective ways of working.
Selection Procedure:-
- HR Round
- VnA round
Shift : Rotational Shift ( Including Night Shift)
Job Location : Chennai
Salary : Best In The Industry.
Educational Qualification : Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015 / 2014 or previous year Passed outs) / candidates with backlogs up to 4 papers can also apply / Diploma holders(10+2+2 only).
Experience Required : 0 to 3 years - Both Freshers and Experienced candidates are eligible
Apply Mode : Walkin
Important Dates : 1st July to 5th July 2015
Walkin Dates : 1st July to 5th July 2015
Walkin Time : 10:00 AM
Walkin Venue :
HCL Technologies,
107 Harris Road, Navin WSS Towers,
Pudupet, Chennai
(Near Casino Theatre)
