Company Name : DHL Logistics Pvt. Ltd.
Company Profile : DHL is the global leader in logistics - with more highly experienced professionals at more locations in more countries than any other provider. Our goal is to build strong, long-term partnerships with customers by providing world class services, across all our operations. In India, we have consolidated our position as the leader in International Freight Forwarding, Supply Chain Management, Transport and Customs Brokerage. We are the first choice for companies looking for end to end logistics solutions and high quality servicing capabilities.
Company Website : www.dhl.co.in
Job Description :
Job Designation : Customer Service - Executive / Sr.executive.
Job Description :
- Daily Activity.
Monitoring Shipments:
- Co-coordinating with lot of parties to obtain various information for shipments in transit (milestones) and update end customer through Life Track (Auto generated emails).
- Lot of communication involved with offices, Airlines, Clearing agents, handling agents, Trucking company etc. in attempt to obtain information required to ensure the cold chain and monitoring is secured.
- Communication is done over phone calls, emails, Internal system and Airline web.
- Handling cases when any shipment in transit is facing any type of issues, delays and escalating wherever necessary to resolve the issue.
Skills :
- Strong communication Skill
- Candidate is required to have clear speech, and good English,
- Ability to communicate and understand and can converse with international customers
- With average typing speed of 25 to 30 WPM
- Fast learner
- Customer-facing and interaction skills and confidence (excellent)
- Very fluent in writing and ability to understand and draft emails
- Flexibility Should be open to work in any shift. Process is 24/7, 365 days a year (Morning, Mid-shift, Afternoon, Night).
- Logistics Experience (If available).
Hiring Boundary :
- Dombivali to Dadar Central line
- Dardar to Borivali Western Line
- Thane to Vashi Harbour line.
Job Location : Mumbai
Salary : Best In The Industry.
Educational Qualification : Any Graduate
Experience Required :
- (Minimum) 0 to 3 -year experience facing role on call [on call plus email]
- Customer Service experience worked in Similar program/BPO/Or any other domain
Apply Mode : Walkin
Important Dates : 25th May 2015
Walkin Dates : 25th May 2015
Walkin Time : 11.00 am to 3.00 pm only.
Walkin Venue :
DHL Logistics Pvt Ltd,
247 Park, Tower A, 5th Floor, 502,
Vikhroli (W),Mumbai-83,
Lank mark: Home Town Shopping mall
Contact Person : Amreen Patel .
