HP Hiring for Software Engineer ( FRESHERS ) BE BTech MCA Candidates

Company Name   :  Hewlett-Packard (HP)

Company Profile: The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto,California,United States. It provides products, technologies, software,solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.


Website : www8.hp.com

Job Role : Software Engineer Data Products

Eligibility : BE/BTech/MCA

Experience : 0 - 3 Years

Job Location : Bangalore

Job Responsibilities:
  • Responsible to Provide Tier-1/2 level Support for 3rd Party Data Networking Products, Avaya ACME SBC, Audiocodes products and OS and Anti virus patching.
  • An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.
  • Provides support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting. May include supporting 3rd party products and occasional on-site support.
  • Analyzes alarms, symptoms, logs and date required to resolve issues of low to medium complexity. Deals with routine to low to medium complex problems or issues.
  • Proposes and monitors the implementation of solutions for customer reported incidents. Has limited independence and can identify additional sources when required.
  • Able to determine and develop approaches to solutions within a limited scope. Usually follows established practices and procedures.
  • Understand basics of Data and UC products, functionality, and features.
  • Identify protocols needed to provided interoperability in a multi-vendor solution.
  • Demonstrate proficiency with product diagnostic tools, testing software applications, and test gear.
  • Must have knowledge of various network topologies, LAN/WAN, TCP/IP, Ethernet, routing.
  • ITIL model service delivery, understanding of SLA’s, Contract Penalties etc.
  • Exposure to supporting global customers, working in 2- *7 environment.
  • Primarily involved in Incident and Problem Management, Implementation & Critical Outages Support.
  • Provides support to complex end user installations, configurations, upgrades and migrations through advanced problem solving and trouble shooting.
  • Analyzes symptoms, logs, and data required to resolve issues of high complexity. Proposes and monitors the implementation of medium - complex solutions for customer reported incidents with multiple products.
  • Has complete understanding of the functionality and usage of multiple products or products in conjunction with associated products within the customer network.
  • Customer Management, represent Avaya in technical escalations.

Job Requirements:
  • Fresher BE/MCA or equivalent with 0-3 years of relevant experience.
  • Certifications like CCNA, CCNP, would be an added advantage.
  • Superior customer service skills, verbal and written communication skills.
  • Demonstrate leadership skills, flexibility, accountability, and teaming.
  • Have excellent knowledge in core product and be multi disciplined in additional products.
  • Strong Communication, Problem solving, Troubleshooting & Analytical skills are a pre -requisite.
  • Should have 0-3 years of experience in supporting International Customers Data Networking environment.
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