Company Name : HP
Company Profile : At HP we believe technology can create new possibilities for people around the world??from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We??re the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs. Our TouchSmart products are helping individuals with autism communicate for the very first time. Our digital printing solutions are revolutionizing the publishing industry by allowing publishers to print individual books on demand.
Designation Service Transition Engineer
Job Description
Service Transition Engineer (STE) is responsible for performing numerous aspects of technical implementations for customer on-boarding projects
Responsibilities:
Configures customer devices/solutions for integration with APCS support systems. Includes configuration for:
Event Management (Alarming, Polling, Ports and Protocol setup, etc)
Remote access
Security
System Back-ups
Optimal device/system configuration for delivering APCS services and meeting customer requirements
Reporting
All customer device configurations required for APCS to deliver support services
Configures APCS support systems and tools (e.g. ESP, MATRIx and MATRIx related apps such as Prognosis, AppCritical, TMART, etc)
Collect the necessary device configuration parameters required to establish direct connectivity with customer environments; usually an IPSec VPN
Manages/Drives vendors in the proper configuration of elements that cant be configured by STE team
Performs thorough testing of configured elements prior to declaring element as ready for Day2 support
Serves as organizational Subject Matter Expert for all technical aspects of customer on-boarding and migrations; provide assistance to internal Avaya groups as required
Supports Project Coordinators and Service Transition Managers on the configuration of all data and technical elements to bring a device/solution into APCS management
Provide technical training to colleagues related to new tools or technologies used to perform job responsibilities; create job aids and documentation as required
Recommends solutions to enhance processes and tools for the purpose of reducing time and cost associated with on-boarding customers
Support other projects and process improvements as required by needs of the business.
Strong analytical skills
Desired Profile
Education / Experience:
Required:
Minimum Education: Associates Degree in an information technology related
field
Experience 0 - 3 Years
Industry Type IT-Software / Software Services
Role Product Manager
Functional Area
Education
UG - Any Graduate - Any Specialization
Compensation: Not disclosed
Location Bengaluru/Bangalore
Click Here to Apply
Company Profile : At HP we believe technology can create new possibilities for people around the world??from high school students and soccer moms to budding entrepreneurs, government officials, and business executives. We??re the largest IT company on the planet, with 304,000 employees working in approximately 170 countries around the world. And we are able to leverage our size and scope to deliver real value in the products and services we offer. Our healthcare solutions are helping hospitals reduce errors and insurers bring down costs. Our TouchSmart products are helping individuals with autism communicate for the very first time. Our digital printing solutions are revolutionizing the publishing industry by allowing publishers to print individual books on demand.
Designation Service Transition Engineer
Job Description
Service Transition Engineer (STE) is responsible for performing numerous aspects of technical implementations for customer on-boarding projects
Responsibilities:
Configures customer devices/solutions for integration with APCS support systems. Includes configuration for:
Event Management (Alarming, Polling, Ports and Protocol setup, etc)
Remote access
Security
System Back-ups
Optimal device/system configuration for delivering APCS services and meeting customer requirements
Reporting
All customer device configurations required for APCS to deliver support services
Configures APCS support systems and tools (e.g. ESP, MATRIx and MATRIx related apps such as Prognosis, AppCritical, TMART, etc)
Collect the necessary device configuration parameters required to establish direct connectivity with customer environments; usually an IPSec VPN
Manages/Drives vendors in the proper configuration of elements that cant be configured by STE team
Performs thorough testing of configured elements prior to declaring element as ready for Day2 support
Serves as organizational Subject Matter Expert for all technical aspects of customer on-boarding and migrations; provide assistance to internal Avaya groups as required
Supports Project Coordinators and Service Transition Managers on the configuration of all data and technical elements to bring a device/solution into APCS management
Provide technical training to colleagues related to new tools or technologies used to perform job responsibilities; create job aids and documentation as required
Recommends solutions to enhance processes and tools for the purpose of reducing time and cost associated with on-boarding customers
Support other projects and process improvements as required by needs of the business.
- 5-7 years minimum of direct industry experience required.
- Significant experience in configuring communication solutions/devices
- Familiarity with technical testing.
- Preferred:
- Preferred Education: Bachelors Degree in an information technology related field
- Experience in configuring Network Management applications is a plus. For example:
- o HPs Network Node Manager (NNMI)
- o BMCs ProactiveNet Performance Management (BPPM)
- o AppNets Pathview
- o Interactive Researchs Prognosis
- Experience in configuring Avaya Unified Communications and Contact Center solutions is considered a major plus
- ITIL Foundation certification
- PMP (Project Management Professional) Certification or equivalent
- Expected Attributes (All required):
- Strong organizational skills.
- Strong verbal, written and presentation communication skills. Must be able to communicate effectively in English with all customers and stakeholders. The ideal candidate will have experience presenting complex technical solutions at the CxO level
- Do everything as a team player, strive to learn, provide feedback, and share your knowledge
- Self sufficient, self starter, ability to manage projects with little or no supervision
- Lead, guide and inspire others to succeed in solutions for customers
- Practice precise communication, be an active networker/communicator
- Be creative, collaborative, and innovative, drive solutions, utilize technical skills
- Exercise business acumen, be customer focused
- Strong written, verbal and presentation skills
- Multi- faceted individual, technical, and service delivery based
- Works well both alone or in a team setting
Strong analytical skills
Desired Profile
Education / Experience:
Required:
Minimum Education: Associates Degree in an information technology related
field
Experience 0 - 3 Years
Industry Type IT-Software / Software Services
Role Product Manager
Functional Area
Education
UG - Any Graduate - Any Specialization
Compensation: Not disclosed
Location Bengaluru/Bangalore
Click Here to Apply
