Company Name : Tech Mahindra
Company Profile : Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Company Website : www.techmahindra.com
Job Description :
Job Designation : Associate/Sr. Associate-Service Desk
Job Description :
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on Printers & MFDs
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
- Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
- Interaction with internal and external stakeholders
- Exposure on ITSM ticketing tools
- Working knowledge of ITIL framework.
- Exposure to similar role for a minimum of 6 months.
- Experience of working in 24/7 environment.
Skills and Knowledge:
- Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers.
- o Preferably
- CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST)
- Comp TIA PDI+
- Microsoft Office Specialist (MOS)
- ITIL Service Desk Institute Analyst.
- Excellent verbal and written communication skills
Additional Information :
- Training will be delivered in the format of:
- Service Desk Framework
- Ticketing Systems Training
- Policy guideline introduction.
Job Location : Hinjewadi, Phase 3, Pune
Salary : Best In The Industry.
Educational Qualification : Graduate
Experience Required : 0.6 months to 5 years
Apply Mode : Walkin
Important Dates : 1st June 2015 (Monday)
Walkin Dates : 1st June 2015 (Monday)
Walkin Time : 11:30 AM-4:00 PM
Walkin Venue :
Tech Mahindra Ltd. (Training Block-Basement Area)
RGIT, Phase-III,
Pune-411057.
Contact Person: Farhanaaz Kalkoti/Abhay
