Company Name : GSS Infotech Limited.
Company Profile : GSS Infotech Limited. is a Chicago based information technology consulting and professional services firm specializing in Financial Services, Healthcare, Insurance, Telecom and Technology Development. GSS InfoTech, with its global presence in USA and India, helps Fortune 500 Companies and emerging growth businesses to implement their IT projects in onsite, offsite and offshore model. We are Strategic Partners to TIBCO Corporation and preferred consulting partner with Microsoft, IBM, Sun Microsystems and BEA. With strong 13 years of experience in areas like ERP, EAI, Data warehousing, JAVA and Content Management, 200+ employees and strong clientele, GSS InfoTech is experiencing a good 250% growth in recent years.
Company Website : www.gssinfotech.com
Job Description :
Job Designation : Service Desk Trainee
Job Description :
- Handle calls & provide effective solutions
- Monitor emails and respond to the customer with effective solutions
- Problem Solving and Responding to Customer Need
- Follow-up daily on all the open incidents
- Escalating incidents according to SLAs
- Follow SOPs and prepare new SOPs on need basis
- Excellent communication skills, quick learner
- Excellent Technical skills, quick learner
- Self motivated and directed, with keen attention to detail.
- Excellent written and oral communication skills.
- Good Knowledge on probing and Troubleshooting IT related issues
- Willingness to work in shifts. Timeliness a key requirement
Salary : Best In The Industry.
Educational Qualification : Any Graduate
Experience Required : Freshers
Apply Mode : Walkin
Important Dates : 12th May 2015
Walkin Dates : 12th May 2015
Walkin Time : 10 AM
Walkin Venue :
GSS Infotech Ltd
Floor 3 & 4, Brigade Towers, Plot no : 30
Part no. : 31, Financial District Nanakramguda
Gachibowli
Hyderabad,Andhra Pradesh,
India 500032
Contact : Ritika Gupta
