Company Name : Directi
Company Profile : Directi is an Internet domain name registrar company founded in 1998 by Bhavin Turakhia, who single-handedly wrote an advanced Fraud-detection algorithm, and was instrumental in the adoption of the seventy-day grace period for businesses concerned with the registry of IANA and ICANN.Directi is the first ICANN accredited registrar in India. The head office of Directi is in Mumbai, India, with subdivision offices in Delhi and Bangalore; Xiamen, China; Ras al Khaimah, United Arab Emirates; and in Queensland, Australia.
Company Website : www.directi.com
Job Description :
Job Designation : Linux System Admin - HPS
Job Description :
As a Hosting Product Specialist with Directis retail brands, you are a custodian of our customers continued trust in us for their critical application, email and web hosting needs. In this role, you will be the first point of contact with our client base, and be responsible for ensuring the speedy investigation, resolution and escalation of technical issues for our various hosting products. The friendliness and efficiency of our support is something we are incredibly proud of, and it is a very important reason for our success and our rapid growth.
Responsibilities :
- Being the front line for customers over support tickets as part of 24*7 rotating shifts
- Troubleshooting and resolving issues related to our hosting products.
- Investigating and identifying solutions to various kinds of technical issues spanning DNS, Apache, IIS, Email servers, Hosting control panels, Application firewalls and associated technologies.
- Escalating complex system-wide issues or bugs to L2 support and software engineering teams
- Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
- Reviewing existing product documentation and publishing documentation in internal & external knowledge bases
- Pro-actively monitor product/services/site performance, uptime, availability and analyze logs / metrics and recommend/contribute to fixes.
Skills :
- You are acquainted with / have mastered some of the below skills
- Working knowledge of Operating systems - Redhat based linux flavours & Windows 2003/2008 server
- Linux skills - Basic server administration with knowledge of commands like top, ps, netstat, etc.
- Fundamentals :- Excellent DNS and networking fundamentals. TCP/IP
- Application protocols :- Working knowledge of SMTP, HTTP, FTP, IMAP, POP.
- Control panels :- cPanel, Plesk, Virtuozzo
- Web and database servers :- Apache, IIS, MySQL, MSSQL.
- Soft skills: Strong customer support focus and decent english communication skills.
- Excellent troubleshooting skills.
Job Location : Bangalore
Salary : Best In The Industry.
Educational Qualification : B.Tech/B.E. - Computers, Diploma - Any Specialization, B.Sc - Any Specialization, BCA - Computers, Any Postgraduate
Experience Required : 0 - 1 years
Apply Mode : Walkin
Important Dates : 1st , 2nd & 3rd June 2015
Walkin Dates : 1st , 2nd & 3rd June 2015
Walkin Time : 11:00 AM - 5:00 PM
Walkin Venue :
Directi Internet Solutions Pvt Ltd
Building 15, 7th Floor,
Pritec Park Annex
Bellandur Village, Varthur Hobli,
Bangalore 560103
India
