Company Name : Citrix Systems
Company Profile : Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability, protected veteran status and other protected classifications.
Company Website : www.citrix.com
Job Description :
Job Designation : Tech Support Engineer
Job Summary:
Responsible for the review and qualification of support calls submitted for escalation by Citrix Support Representatives worldwide. Maintain the flow of communication between Customers and Engineering throughout the issue resolution process. Responsible for conducting a complete analysis, reproducing the issues and recommending workarounds. Provides 1st line analysis of network traces, debug files and reproduction of technical incidents.ba
Job Description :
- Solid knowledge of the latest Server, Storage & Networking technologies and communication Protocols Understanding of Linux/Unix (LVM, NFS, Open iSCSI, IPtables, Cron, ext3, boot process)
- Understanding of networking (especially VLANs, basic to intermediate routing/switching)
- Basic to intermediate knowledge of Microsoft Windows.
- Experience with NAS/SAN technologies and protocols (iSCSI, NFS, CIFS)
- Understanding of virtualization concepts (XenServer, KVM, OpenStack, HyperV, VirtualBox)
- Understanding of networking
- Cisco CCNA preferred
- IP addressing and subneting, NAT concept, VLANs, Routing and Switching fundamentals, The TCP/IP and OSI models, LAN/WAN technologies.
- Basic knowledge of Windows Operating System
- Basic understanding of Windows AD domain, DNS, DHCP, etc
- A basic to intermediate understanding of Windows 2003/2008 server
- Microsoft Certified - MCSE / MCP preferred.
Job Location : Bangalore
Salary : Best In The Industry.
Educational Qualification : Bachelors Degree
Experience Required : Entry Level
Apply Mode : Online
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