Company :CGI
Company Profile: Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results. Our client proximity operating model fosters local accountability for client satisfaction and success. With global delivery capabilities in centers located across four continents, we offer our clients the best value, advantages of scale and operational efficiencies, as well as the ability to reduce their time to market.
Website : www.cgi.com
Job Role : Service Desk Analyst
Eligibility : Any Grduate
Experience : Freshers
Job Location : Bangalore
Job Description:
- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
- Log calls via the appropriate call logging system and provide a high level of technical fix. For example: o Change Passwords and unlock accounts for internal and external customers where possible o To provide first line printer support for the server infrastructure.
- Complete courtesy call backs to the customer where required.
- Add value to your team environment by being enthusiastic and maintaining a Positive attitude.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to DESK are reassigned without delay.
- Monitor related calls.
- Monitor ‘open’ incident calls.
Skills:
Diagnostics & Resolution.
